Warranty And Policies
1: Safety And Parts Supplied By The Customer.
Any component that we believe will jeopardize the safety and reliable operation of a vehicle may be refused installation. For safety reasons, please do not stand over the technician, unless instructed by the technician that it is okay to do so.
2: What To Do If A Problem Arises.
Contact us right away if you have a problem that is directly related to recently completed work, so that we can set up diagnostics to look for and confirm a warrantable failure. A new diagnostic fee will be assessed if the technician discovers a brand-new, unrelated problem or if you disregarded the technician’s recommendations from the previous visit.
3: Driving The Car Somewhere Else Importance.
If you have a problem with your vehicle due to a previous repair done by us, do not take it to any other workshop first, unless you are traveling, as this will void your warranty with us.
4: Parts & Workmanship.
We warranty our workmanship for 3 months, unlimited miles, against defects. Warranty on parts is offered through distributor and will vary. Warranty on used parts is 30 days from day of installation. We do not warranty customer supplied parts, we only warranty the labor against defects, therefore, If you supply your own parts, and those parts fail, then labor will apply again. If you ignored the technician’s advice, you void our warranty. We won’t discuss anything with anyone except the person on the original invoice, unless instructed otherwise.
5: DIAGNOSTIC-Accurate Diagnostics.
Due to the complexity of automobiles, we cannot promise that one diagnosis will solve every issue a vehicle has in a single repair. If the customer’s diagnosis is incorrect, the full cost of work is still owed. Customers’ self-diagnostics are not the responsibility of our organization. Our business will not be held accountable for any pre-existing problems unrelated to our repairs.
6: Plastic, Wires, Spark Plugs, Metal, and Rubber Parts
We assume no responsibility for plastics, wires, spark plugs, metal parts, or rubber part breakages, these parts are brittle, strip and can break without warning no matter how carefully they are handled. This is especially true for parts that are exposed to sunlight, liquid, heat, internal, and external damage, or any normal wear and tear.
7: Payment Arrangements /Refunds
Payment in full is required upon completion of services. We do not accept efforts to make payment arrangements after the fact. You stopping the job won’t stop the labor charge due. Refunds are only given with proof from a licensed mechanic with a verifiable printed receipt of the correct repair done. If we have to stop any repair job due to anything out of the company’s control or any parts issue by the customer, half of the labor job is due on that day and the other half is due upon returning to finish the job.
8: Threats to Our Associates
We have a zero-tolerance policy regarding yelling, cursing, and threats against or towards our associates. Such behavior of any type or nature directed at an Auto Tech associate or our Company will not be tolerated – we will immediately terminate whatever work is in progress and flee the scene, call the police if needed, will no longer perform any services, and block you.
9: In-depth diagnostic
A diagnostic is $100 plus tax, which is applied towards current diagnostic repairs, on non-same day repairs the $100 plus tax, paid credit is good for 30 days from the day of original diagnostic. if the vehicle is fixable. Non-fixable vehicles will be advised to sell or trade-in. And any additional diagnostics or services will be discounted.
10: Cancellation policy
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment. Failure to give us 1 day notice may result in additional fees, or refusal to work on your vehicle.